1.1 This Privacy Policy describes how sr996 ("sr996", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "your") who access or use the sr996 online betting and casino platform at sr996.pro and related sub-domains.
1.2 sr996 serves a primarily Indonesia-focused player base and processes all account balances in Indonesian Rupiah (IDR). As a platform operating in the online gambling sector, we are subject to heightened data handling obligations — particularly in relation to identity verification (KYC), anti-money-laundering (AML) compliance, and responsible gaming record-keeping. This Policy explains how those obligations affect the data we collect and how long we retain it.
1.3 This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the binding agreement between you and sr996. By registering an account or using the platform, you acknowledge that you have read and understood this Privacy Policy.
1.4 If you have any questions about this Policy or wish to exercise any of your data rights, please contact our support team via live chat on the platform or by emailing [email protected].
In this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify you as an individual, including your name, email address, mobile number, national identity number, and IP address. |
| "Processing" | Any operation performed on personal data — including collection, storage, use, disclosure, deletion, or transfer — whether automated or manual. |
| "Controller" | The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, sr996 is the Data Controller. |
| "Processor" | A third party that processes personal data on behalf of and under the instruction of sr996 (e.g., payment processors, identity verification providers). |
| "KYC" | Know Your Customer — the identity and age verification process required under sr996's operating obligations and anti-money-laundering compliance framework. |
| "Cookies" | Small text files placed on your device by sr996's web server to enable platform functionality, session management, and usage analytics. |
| "Sensitive Data" | A subset of personal data requiring heightened protection — including government-issued identity document data and financial account information. |
3.1 sr996 collects the following categories of personal data in the course of operating the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Registration; KYC verification |
| Contact Data | Email address, Indonesian mobile number, city of residence | Registration; account updates |
| Identity Document Data | Indonesian KTP (national ID) number, passport number, uploaded document images | KYC verification before first withdrawal |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri etc.), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction records | Deposit / withdrawal processing |
| Account Data | Username, encrypted password hash, account balance, bonus status, wagering history, self-exclusion records | Registration; ongoing account activity |
| Technical Data | IP address, device type, operating system, browser type, session timestamps, geolocation (country/city level) | Automatic collection on platform access |
| Usage Data | Pages visited, games played, bet amounts, session duration, feature interactions | Automatic collection during platform use |
| Communications Data | Live chat transcripts, support email content, complaint records | When you contact sr996 support |
3.2 sr996 does not collect biometric data (such as fingerprints or facial recognition data) and does not require biometric authentication for account access. Identity document verification is conducted via manual review by trained compliance staff or by accredited third-party KYC providers.
4.1 Directly from you: Data you provide when you complete the registration form, submit KYC documents, make a deposit or withdrawal, update account settings, or contact our support team.
4.2 Automatically: Technical and usage data collected automatically when you access the platform, including via cookies, session tokens, server logs, and device fingerprinting. This data is collected regardless of whether you are logged in to an account.
4.3 From third-party service providers: Identity verification results and fraud-risk scores from accredited KYC providers; transaction confirmation data from payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and others); geolocation and IP reputation data from security service providers.
4.4 From public sources: In limited circumstances related to AML compliance, sr996 may consult publicly available information — such as sanctions lists, politically exposed persons (PEP) registers, and adverse media databases — to fulfil regulatory obligations.
5.1 sr996 uses the personal data it collects for the following purposes:
6.1 sr996 processes your personal data on the following legal bases:
7.1 sr996 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.
7.2 sr996 may share your personal data with the following categories of third parties, strictly for the purposes described:
7.3 In the event of a merger, acquisition, or asset sale involving sr996, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
8.1 As an internationally operating platform serving Indonesian players, sr996 may transfer personal data to servers and service providers located outside of Indonesia. This includes, in particular, cloud infrastructure and game studio servers located in jurisdictions such as Malta, Gibraltar, Curaçao, Singapore, and other international locations.
8.2 Where personal data is transferred internationally, sr996 takes reasonable steps to ensure that the recipient provides an adequate level of data protection — including through contractual data processing agreements that incorporate appropriate data transfer safeguards.
8.3 By registering and using the sr996 platform, you acknowledge and consent to the international transfer of your personal data for the purposes described in this Policy.
9.1 sr996 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including ongoing account operation, and for as long as required by applicable legal, regulatory, and audit obligations.
9.2 The following retention periods apply as general guidelines. Specific circumstances — such as pending legal proceedings, regulatory investigations, or unresolved disputes — may justify longer retention periods:
| Data Category | Retention Period |
|---|---|
| Account and identity data (active account) | Duration of account + 5 years after closure |
| KYC and identity documents | Duration of account + 5 years after closure |
| Financial transaction records | Duration of account + 7 years after closure |
| Responsible gaming records (limits, exclusions) | Duration of account + 5 years after closure |
| Customer support communications | 3 years from the date of the interaction |
| Technical and usage logs | 13 months from collection |
| Marketing preference records | Until opt-out + 3 years |
9.3 When personal data is no longer required, sr996 will securely delete or anonymise it in accordance with its internal data disposal procedures.
10.1 sr996 uses cookies and similar tracking technologies (including session tokens and local storage) on its platform to enable core functionality, maintain login sessions, prevent fraud, and analyse usage patterns.
10.2 The following types of cookies are used on sr996:
10.3 sr996 does not use third-party advertising or tracking cookies that share your data with external advertising networks. All analytics cookies on sr996 are processed internally or via contracted analytics providers under data processing agreements.
10.4 You can control non-essential cookies via your browser settings. Please note that disabling cookies may affect platform functionality — in particular, session management features may not operate correctly without functional cookies enabled.
11.1 sr996 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
11.2 Despite these measures, no online platform can guarantee absolute security against all threats. You are encouraged to use a strong, unique password for your sr996 account, enable 2FA, and contact support immediately if you suspect unauthorised access.
12.1 Subject to applicable law and certain limitations (including those arising from legal obligations to retain data), you have the following rights regarding your personal data held by sr996:
12.2 To exercise any of the above rights, contact the sr996 support team via live chat on the platform or by email at [email protected]. Include "Data Rights Request" in the subject line. sr996 will respond within 30 days of receiving a valid request. In complex cases, we may extend this period by a further 30 days and will notify you of the extension.
12.3 sr996 may need to verify your identity before processing a data rights request to ensure the request is made by the Account holder and not a third party. This may involve an OTP verification to your registered Indonesian mobile number.
13.1 sr996 is strictly an adults-only platform. The minimum age to register and use sr996 is 21 years. The platform is not directed at, and does not knowingly collect personal data from, any person under the age of 21.
13.2 If sr996 becomes aware that personal data has been collected from a person under 21, the associated account will be immediately suspended, all data will be deleted (subject to any legal retention obligations), and any balance will be returned to the deposit source after applicable verification.
13.3 If you believe that a minor has registered or is using an sr996 account, please contact our support team immediately via live chat or at [email protected] so that we can investigate and take appropriate action.
14.1 The sr996 platform does not contain links to external third-party websites for informational or advertising purposes. All links on the platform navigate within sr996's own domain (sr996.pro) or to the player's chosen payment provider interface during a transaction.
14.2 Where interactions with third-party payment processors (such as OVO, DANA, or GoPay) involve navigation to or within those providers' own interfaces, those providers' own privacy policies govern the processing of your data within their systems. sr996 is not responsible for the privacy practices of third-party payment providers in respect of data processed within their own systems.
15.1 sr996 may update this Privacy Policy periodically to reflect changes in our data practices, changes in applicable law, or changes to the platform's features. The "Last Updated" date at the top of this page will be revised whenever a substantive change is made.
15.2 Material changes — those that significantly affect the way sr996 processes your personal data or the rights available to you — will be notified to registered players by email to the address on file, and/or by a prominent notice on the platform. Non-material changes may be made without prior notice.
15.3 Your continued use of the sr996 platform following the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised Policy. If you do not agree with a material change, you should close your account by contacting support before the change takes effect.
16.1 For all privacy-related queries, data rights requests, or concerns about how sr996 handles your personal data, please use the following contact channels:
16.2 sr996 does not accept privacy requests made via social media or any channel other than those listed above. This is to protect the security of your personal data and ensure requests can be properly verified.
We take data protection seriously — and we take your gaming experience just as seriously. When you are ready, log in to your account, explore the sportsbook, or take a seat at the live casino. Questions about your data? Our 24/7 support team is one click away.